If you have any enquiries, please call our Customer Service Centre on 800 77-777-777 in the UAE or +971 4 356 2424 for all other locations.

Our Customer Service Centre is open every day from 8:00 AM - 10:00 PM.

(Timings may differ during the Holy Month of Ramadan.)

You can contact our Customer Service Centre by sending an email to [email protected].

To help manage your account and activity, there are two options in the My Profile section.

Break Time (Play Responsibly):

This gives you the option to pause your purchase and draw entry activities between specific dates. To reactivate your account, simply wait until the expiry of the dates you previously entered or contact our customer support team who can reactivate your account for you

Delete Account (Account & Security):

This allows you to delete your account from our system. The system will initially disable your account for 30 days. If you do nothing, then the system will then automatically delete your account.

If during the 30-day period you change your mind, please call our Customer Service Centre on 800 77-777-777 in the UAE or +971 4 356 2424 for all other locations, and the team will be able to reactivate your account.

Once done, the deletion is irreversible, and you will lose all credits in your Player Balance. The only way to purchase and play again is to create a new account with a different email address.

You will either have to wait until the expiry of the dates you previously entered or contact our customer support team on 800 77-777-777 in the UAE or +971 4 356 2424 for all other locations, who can reactivate your account for you.

Unfortunately, this is not possible. Once you have deleted your account, your account is anonymised  and any unused tickets, all credits and unclaimed winnings in your account will be permanently deleted. The only way you can play again is to create a new account.

Yes. As your old account will have been anonymised, you will be able to use your previous email address again.

Yes. If you have entered one or more draws prior to taking a break using the Break Time option, your entries are still valid and you can win a prize if your numbers are selected.

Customers are able to purchase approved products and/or services that are focused on the environment.

For each purchase, a financial contribution will be made towards the growing, planting or maintaining coral related activities performed by our Fujairah government supported Coral Reef Programme. 

By purchasing an Emirates Draw ‘product or service’ you are providing funding to one of our selected environmental projects.

This allows you the opportunity to participate in one complimentary Emirates Draw raffle and draw as a ‘thank you’ for helping us support these great environmental causes.

Yes. The only way to participate in the raffle and draw is to purchase an Emirates Draw product.

Each purchase provides you, should you so choose, with a credit that will give you the option to enter one or more Emirates Draw games.

Emirates Draw MEGA7 product costs AED 50 (including VAT)..

The Emirates Draw product is available on our website or the Emirates Draw mobile app.

You can purchase Emirates Draw products online from www.emiratesdraw.com or through the Emirates Draw mobile app

Yes. You can redeem your Bounz Points directly on the Emirates Draw web site when you are on the checkout screen.

You are also able to log into your Bounz account app and select an Emirates Draw product as a reward. 

Yes. If you are a Bounz customer and registered as such in the Emirates Draw system, then you will receive Bounz Points for every Emirates Draw online purchase made. 

Unfortunately, at this time, we are unable to process payments from customers who reside in or have cards issued in certain countries, including the US and Canada.

The maximum amount you can spend on purchasing Emirates Draw products in a single order is AED 10,500.

Yes. Just go to the My Orders section on your My Account Dashboard, select the order you need the VAT Invoice for and click on the View Ticket option.

When the Ticket is displayed, scroll to the bottom of the ticket and you will see a button for VAT Invoice. If you click on this button the VAT Invoice for that order will be downloaded for you.

You can contact our customer service centre to schedule picking-up the pencil(s) you purchased. Our usual timings are Wednesdays between 12:00pm and 3:00pm, subject to confirmation.

You’ll need to show the email you received from Emirates Draw confirming your purchase.

Emirates Draw EASY6 product costs AED 15 (including VAT).

Emirates Draw FAST5 product costs AED 25 (including VAT).

Emirates Draw PICK1 product costs a minimum of AED 5 (including VAT).

The maximum amount you can spend on purchasing Emirates Draw products in a single entry is AED 10,000.

Every effort has been made to ensure that your data is protected. Both our website and mobile app have state-of-the-art data security in place, and we comply with international data protection standards.

Yes. We do share your details but only to our approved third-party service providers. We only share what information they need to do their job as a minimum.

Simply visit www.emiratesdraw.com or download the Emirates Draw mobile app from the Apple App Store for iOS or the Google Play Store for Android to create your account.

How to create an Account

No. Each customer can only have one registered account.

Yes, you must have both a valid email address and mobile number to create an account. You will be required to verify both as part of the registration process.

Yes, you must have both a valid mobile number and email address to create an account. You will be required to verify both as part of the registration process.

We accept Visa and MasterCard credit and debit cards as well as Apple Pay in certain markets, where we are legally permitted to.

Note that “MSM General Trading” will be the merchant name listed on your bank or credit card statement.

There are two electronic wallets (e-wallets) shown in your account.

The Wallet Balance holds all purchased credits (1 credit is equivalent to AED 1) that you can use to enter an Emirates Draw raffle and draw. The other is the Winning Balance, which stores any prizes you might have won by playing the Emirates Draw game.

Security and UAE financial regulations require us to separate the functions of both of the e-wallets.

The Wallet Balance is the e-wallet which holds the purchased credits (1 credit is equivalent to AED 1) that can be used to enter an Emirates Draw raffle and draw.

Credits can be transferred into the Wallet Balance by purchasing an Emirates Draw product:

- Online (via the website) or

- By transferring credits from your Winning Balance.

Note: Any credits transferred from the Winning Balance into the Wallet Balance cannot be refunded or withdrawn due to UAE financial regulations.

The Winning Balance is the e-wallet that holds any winnings that you receive from purchasing and playing the Emirates Draw raffle and draw and if you are selected as a winner of the raffle or correctly match the numbers drawn during the weekly draw.

When you transfer funds out of the Winning Balance, you need to transfer the entire balance in one go, to either:

1) Your Wallet Balance to enter again, or

2)  Subject to withdrawing a minimum of AED 200, you can either:

a) Request to withdraw all your winnings and have it paid directly into your bank account or in cash through one of our approved Money Exchange partners (depending on your circumstances and the Emirates Draw rules prevailing at the time); or

b) You can select a lower amount to be withdrawn and have the remaining transferred to your Wallet Balance (subject to a maximum of AED 10,000).

Note: For high value withdrawals from your Winning Balance, we may request proof of your identity to process your payment.

Any purchased credits held in the Wallet Balance cannot be refunded or withdrawn due to UAE financial regulations.

Credits can be added to the Wallet Balance at any time by purchasing an Emirates Draw product.

Purchases can be made:

- Online (via the website) or

- By transferring credits from your Winning Balance.

Note: Any credits transferred into the Wallet Balance cannot be refunded or withdrawn due to UAE financial regulations.

When you transfer funds out of the Winning Balance, you need to transfer the entire balance in one go to either:

1) Your Wallet Balance to enter again, or

2)  Subject to withdrawing a minimum of AED 200, you can either:

a) Request to withdraw all your winnings and have it paid directly into your bank account or in cash through one of our approved Money Exchange partners (depending on your circumstances and the Emirates Draw rules prevailing at the time); or

b) You can select a lower amount to be withdrawn and have the remaining transferred to your Wallet Balance (subject to a maximum of AED 10,000).

Note: For high value withdrawals from your Winning Balance, we may request proof of your identity to process your payment.

Everyone who purchases a product for a particular game and elects to enter the main draw will be automatically entered in the weekly raffle.

You can check your Raffle ID (your unique number that is created for each draw entry you have elected to play) on your entry confirmation email and on the Ticket (available in the My Orders section of your My Account Dashboard).

Each week for the MEGA7 game, eight (8) lucky winners will be selected. The first winner will receive AED 100,000 (One Hundred Thousand UAE Dirhams) and the next seven (7) winners will receive AED 1,000 (One thousand UAE Dirhams) each.

Yes. No matter which game you enter, you can win in both the Raffle Draw and by matching your numbers in the Main Draw.

Each raffle is conducted using an internationally certified Random Number Generator to select the winners using the Raffle ID – a unique number linked to each entry into that week’s draw.

The raffle and draw are overseen by a government official, and/or an independent third-party auditor.

The Random Number Generator has been certified by Gaming Laboratories International, which is the gaming industry’s leading testing and certification services for regulators, suppliers and operators.

Each week, eight (8) lucky winners will be selected. The first winner will receive AED 100,000 (One Hundred Thousand UAE Dirhams) and the next seven (7) winners will receive AED 1,000 (One thousand UAE Dirhams) each.

You can check your Raffle ID (your unique number that is created for each draw entry you have elected to play) on your entry confirmation email (the number following the # sign) and on the Ticket (available on your Active Orders and Order History screens in My Profile Section).

Everyone who purchases a product for a particular game and elects to enter the main draw will be automatically entered in the weekly raffle.

You can check your Raffle ID (your unique number that is created for each draw entry you have elected to play) on your entry confirmation email and on the Ticket (available in the My Orders section of your My Account Dashboard).

Each week for the EASY6 game, seven (7) lucky winners will be selected. The first winner will receive AED 60,000 (Sixty Thousand UAE Dirhams) and the next six (6) winners will receive AED 1,000 (One thousand UAE Dirhams) each. 

Each week, seven (7) lucky winners will be selected. The first winner will receive AED 60,000 (Sixty Thousand UAE Dirhams) and the next six (6) winners will receive AED 1,000 (One thousand UAE Dirhams) each. 

Everyone who purchases a product for a particular game and elects to enter the main draw will be automatically entered in the weekly raffle.

You can check your Raffle ID (your unique number that is created for each draw entry you have elected to play) on your entry confirmation email and on the Ticket (available in the My Orders section of your My Account Dashboard).

Each week for the FAST5 game, six (6) lucky winners will be selected. The first winner will receive AED 50,000 (Fifty Thousand UAE Dirhams) and the next five (5) winners will receive AED 1,000 (One thousand UAE Dirhams) each. 

Each week, six (6) lucky winners will be selected. The first winner will receive AED 50,000 (Fifty Thousand UAE Dirhams) and the next five (5) winners will receive AED 1,000 (One thousand UAE Dirhams) each. 

In the MEAG7 game, you will need to match your selected number sequence against the winning numbers.

The number of matches and prize level is based on counting the number of matching numbers. The more matches you have, the more you win!

Take a look at the help guides in our How to Play section.

The grand prize for MEGA7 is 100 Million UAE Dirhams if you match all seven (7) numbers, this figure can be changed during promotional events, you should check the game page for the current grand prize amount.

All draws will be conducted in accordance with the agreed draw procedures in the presence of Emirates Draw’s Draw Manager and a government representative or other independent reviewer.

The draw is only available to customers who purchase the MEGA7 product online from the Emirates Draw website or mobile app.

Simply log on to www.emiratesdraw.com or download the Emirates Draw mobile app and create your account.

You can directly enter the draw by using the credits in your Wallet Balance and selecting any seven (7) numbers (from 1 to 37), either manually, or by using the Quick Pick option (where seven (7) random numbers are selected by the system on your behalf) or using one of your saved ‘Favourite’ selections.

Remember, you can enter draws in advance by using the credits in your Wallet Balance to enter draws up to five weeks in the future so you can secure your numbers in advance.

Please take a look at the help guides: How to Enter & Win

Log on to www.emiratesdraw.com and click ‘Enter Now’.

After selecting how many products you will be purchasing, you will be able to:

       1) Manually pick your seven (7) preferred numbers or;

       2) Select from of your previously saved ‘Favourites’ or; 

       3) Have the system randomly select them for you by using the “Quick Pick” option. 

After each draw, the winning numbers will be available on all Emirates Draw digital platforms.

You will be able to check previous weeks’ winning numbers on www.emiratesdraw.com or through the mobile app by selecting the Draws option on the Home Page.

All prize winners will also be notified by email. 

You will be able to check what numbers you have entered for the current draws (e.g. MEGA7, EASY6 and/or FAST5) on www.emiratesdraw.com through the ‘Active Orders’ section in ‘My Account’.

Yes. You may participate provided you meet our eligibility criteria (please refer to our Terms and Conditions and Rules for Emirates Draw). You must not be prohibited or restricted from entering a draw under the laws of your jurisdiction of residence, or jurisdiction in which you are physically located at the time of opting to enter the draw.

You can enter the draw by purchasing an Emirates Draw product from our website (www.emiratesdraw.com) or through the Emirates Draw mobile app. 

Yes, as long as you meet all the other eligibility requirements, you can purchase an Emirates Draw product and enter the raffle and draw.

The credits in your Wallet Balance do not expire and will remain in your account for you to use at any time, this is subject to your account remaining active.

If your account is inactive for a period of 12 months then your account will be deactivated, any credits held in a deactivated account’s Wallet Balance will be lost.

If you do not use your account within a 12-month period, then your account will automatically be deactivated. Deactivated accounts cannot be reactivated, and any credits held in the Wallet or Winning Balance will be lost.

If you wish to participate in Emirates Draw again you will need to set-up a new account.

No. Once you have selected your entries for a particular game and have received confirmation of entry, you cannot cancel your entry. 

To create an account and enter Emirates Draw you need to be a minimum of 18 years old.

You will receive an email or in-application notification confirming the purchase immediately after your online purchase. If you do not receive an email, please double-check your junk email or spam filtering first as it may have been sent there.

You can also check on-line by logging into your account and checking the Active Orders section under your Account Dashboard.

If you still have not received a confirmation email, please contact the Customer Service Centre. You can send an email to [email protected], or call us on 800 77-777-777 in the UAE or +971 4 356 2424 for all other locations.

We offer you the ability to store your favourite numbers to use in Emirates Draw. Favourites can be created both on the website and in the mobile app.

You are able to create and save up to 10 different favourites in your account.

MEGA7 draws are held every Sunday. You can view draw results on our social media channels and website at 5 PM (GMT), 9 PM (Dubai) & 10:30 PM (IST).

Note: the timings may vary from time to time due to special circumstances (i.e. Ramadan, National Day etc.)

Entry to the MEGA7 weekly draw closes 30 minutes before the draw show starts, so in most circumstances that will be every Sunday at 8:30pm (UAE time). Any entries after this time will go into the next draw.

Note: the timings may vary from time to time due to special circumstances (i.e. Ramadan, National Day etc)

The winning numbers from any past draws are available on www.emiratesdraw.com, the mobile app and our social media channels.

Note: The latest draw results will also be announced when you call the Customer Service Centre on 800 77-777-777 in the UAE or +971 4 356 2424 for all other locations.

You can watch all the previous draws on our digital platforms.

When you are selecting your numbers for the draw you can choose to enter these numbers once in the current Draw by selecting “Current Draw” or you can opt to enter into each of up to the next 5 draws, by selecting “Multiple Upcoming Draws”.

Yes. You may participate provided you meet our eligibility criteria (please refer to our Terms and Conditions and Rules for Emirates Draw). You will be able to enter the raffle and draw, even if you are only visiting the UAE and can enter via the website or mobile app.

In the EASY6 game, you will need to match your selected number sequence against the winning numbers.

The number of matches and prize level is based on counting the number of matching numbers. The more matches you have, the more you win!

Take a look at the help guides in our How to Play section.

If you match all six (6) numbers in any order, then you will receive a share of our Grand Prize, which will be a minimum of AED 15,000,000.

If you match five (5) numbers, then you will receive a share of a minimum of AED 150,000.

If you match four (4) numbers, then you will receive a share of a minimum of AED 15,000.

If you match three (3) numbers, then you will receive AED 5.

The draw is only available to customers who purchase the EASY6 product online from the Emirates Draw website or mobile app.

Simply log on to www.emiratesdraw.com or download the Emirates Draw mobile app and create your account.

You can directly enter the draw by using the credits in your Wallet Balance and selecting any six (6) numbers (from 1 to 39), either manually, or by using the Quick Pick option (where six (6) random numbers are selected by the system on your behalf) or using one of your saved ‘Favourite’ selections.

Remember, you can enter draws in advance by using the credits in your Wallet Balance to enter draws up to five weeks in the future so you can secure your numbers in advance.

Please take a look at the help guides: How to Enter & Win

Log on to www.emiratesdraw.com and click ‘Enter Now’.

After selecting how many EASY6 products you will be purchasing, you will be able to:

       1) Manually pick your six (6) preferred numbers between 1 and 39 or;

       2) Select from of your previously saved ‘Favourites’ or; 

       3) Have the system randomly select them for you by using the “Quick Pick” option. 

EASY6 draws are held every Sunday. You can view draw results on our social media channels and website at 5 PM (GMT), 9 PM (Dubai) & 10:30 PM (IST).

Note: the timings may vary from time to time due to special circumstances (i.e. Ramadan, National Day etc.)

Entry to the EASY6 weekly draw closes 30 minutes before the draw show starts, so in most circumstances that will be every Friday at 8:30pm (UAE time). Any entries after this time will go into the next draw.

Note: the timings may vary from time to time due to special circumstances (i.e. Ramadan, National Day etc)

In the FAST5 game, you will need to match your selected number sequence against the winning numbers.

The number of matches and prize level is based on counting the number of matching numbers. The more matches you have, the more you win!

Take a look at the help guides in our How to Play section.

If you match all five (5) numbers in any order, then you will receive a share of AED 25,000 per month for 25 years.

The draw is only available to customers who purchase the FAST5 product online from the Emirates Draw website or mobile app.

Simply log on to www.emiratesdraw.com or download the Emirates Draw mobile app and create your account.

You can directly enter the draw by using the credits in your Wallet Balance and selecting any five (5) numbers (from 1 to 42), either manually, or by using the Quick Pick option (where five (5) random numbers are selected by the system on your behalf) or using one of your saved ‘Favourite’ selections.

Remember, you can enter draws in advance by using the credits in your Wallet Balance to enter draws up to five weeks in the future so you can secure your numbers in advance.

Please take a look at the help guides: How to Enter & Win

Log on to www.emiratesdraw.com and click ‘Enter Now’.

After selecting how many FAST5 products you will be purchasing, you will be able to:

       1) Manually pick your five (5) preferred numbers between 1 and 42 or;

       2) Select from of your previously saved ‘Favourites’ or; 

       3) Have the system randomly select them for you by using the “Quick Pick” option. 

As long as you meet all the other eligibility requirements defined in our Game Rules clause 2.3, you can purchase an Emirates Draw product and enter the raffle and draw.

FAST5 draws are held every Sunday. You can view draw results on our social media channels and website at 5 PM (GMT), 9 PM (Dubai) & 10:30 PM (IST).

Note: the timings may vary from time to time due to special circumstances (i.e. Ramadan, National Day etc.)

Entry to the FAST5 weekly draw closes 30 minutes before the draw show starts, so in most circumstances that will be every Saturday at 8:30pm (UAE time). Any entries after this time will go into the next draw.

Note: the timings may vary from time to time due to special circumstances (i.e. Ramadan, National Day etc)

Participants must be 18 years or above to play PICK1, like other Emirate Draw games.

The only requirements are to be 18 years or older and playing from countries not blacklisted.

To play, register through our website or app. Once registered, select your preferred sign(s), and enter the draw with a minimum entry value of AED 5. If your sign matches the ‘Sign of the Day’, you will receive 20 times your entry value.

There is no limit, anyone who matches the ‘Sign of the Day’ will be considered a winner.

You can view the ‘Sign of the Day’ on the website, app, and social media channels. Any winning amounts will be added to your Winning Balance.

The daily limit per entry is AED 10,000.

To win, you will need to match your selected sign with the ‘Sign of the Day’, which is chosen by our Random Number Generator (RNG) system. Your prize is based on your entry value. The greater your entry value, the more you win!

PICK1 is a unique draw where you can win up to AED 200,000 daily. All you have to do is select your preferred sign(s), and if your sign matches the 'Sign of the Day,' you win 20 times your entry value. The minimum entry value per sign is AED 5, and the maximum is AED 10,000.

For example, if you place an amount of AED 10,000 on your lucky sign and that sign matches the 'Sign of the Day,' you win 20 times your entry value, i.e., AED 10,000 x 20 = AED 200,000.

Click on ‘Buy Now’ in the links panel and select the PICK1 draw. Choose your lucky sign(s).

You could:

1) Manually pick your sign or

2) Use the 'Quick Pick' option for the system to randomly select one for you.

You can check the sign(s) you selected and the respective entry value(s) through the 'Active Orders' section in 'My Account' on www.emiratesdraw.com.

There will be no live shows for PICK1.

The daily cut-off time to play is 7:00 PM UAE TIME, and the 'Sign of the Day' will be announced daily at 7:30 PM UAE TIME on the Emirates Draw website, app, and social media channels.

If your selected lucky sign matches the ‘Sign of the Day’, you will receive 20 times your entry value.

For example, if you place an amount of AED 10,000 on your lucky sign and that sign matches the 'Sign of the Day,' you win 20 times your entry value, i.e., AED 10,000 x 20 = AED 200,000.

Daily entry to PICK1 closes at 7 PM UAE time. Entries made after this cut-off time will be included in the next day's draw.

Note: Timings may vary occasionally due to special circumstances (such as Ramadan, National Day, etc.).

All prize winners will be notified by email, in-platform messages and, where relevant, push notifications.

With the exception of the MEGA7, EASY and FAST5 Grand Prizes, which will be managed directly with you, your winnings will be transferred into your Winning Balance immediately after the raffle and draw results have been finalised and approved.

You can then choose to transfer some to your Wallet Balance and use the credits to enter future draws or you can select to withdraw it, subject to certain identity checks and other conditions.

The MEGA7 Grand Prize and Match Six Prizes will be divided equally between all Grand Prize or Match Six winning players respectively.

If you have won a share of the Grand Prize  in one of our games, you will need to come to the UAE to collect your winnings in person.

Due to anti-money laundering rules and regulations, grand prize winners can only be paid into a UAE bank account (an authorised financial institution can assist with account opening if required).

All cash prizes will be paid in United Arab Emirates Dirhams (AED). 

Yes. As a condition of playing, by registering and playing any game on the Emirates Draw website of Mobile App, Emirates Draw have the right to publicise certain details about you. This might include, but not limited to, face-to-face or virtual interviews, photographs and videos used for marketing purposes, in the press and on social media, for up to a period of one year following your win.

Note: This will be managed sensitively, and personal circumstances will be taken into account.

You can check what numbers you have previously entered on www.emiratesdraw.com or on the mobile app.

The winning numbers from any past draws are available on www.emiratesdraw.com, the mobile app and our social media channels.

Note: The latest draw results will also be announced when you call the Customer Service Centre on 800 77-777-777 in the UAE or +971 4 356 2424 for all other locations.

Any taxes that apply in your home country will need to be borne by you. We recommend that you consult a financial advisor in the event of winning. We can recommend a financial advisor, but the choice as to who you use is yours. 

You do not need to claim your prize. With the exception of the Match 7 prize in the MEGA7 game, Match 6 in the EASY6 game and Match 5 in the FAST5 game,  your prize will be automatically transferred into your Winning Balance. It is up to you to decide when you want to withdraw your winnings, subject to our prevailing game Rules and Terms and Conditions.

For the MEGA7 Match 7, EASY6 Match 6 and FAST5 Match5 winners, our Winner Services Manager will contact you directly to discuss the process and arrange for payment.

Please note that it may take 7 to 14 days for the prize to be credited to your account following your withdrawal request (provided we have your correct personal and banking information). 

The EASY6 Grand Prize (Match 6) as well as the Match 5 and Match 4 prizes will be divided equally between all players winning in that prize category.

If you match 6 out of 6 numbers, then you will share the minimum pot of AED 15,000,000 with any other winners.

If you match 5 out of 6 numbers, then you will share the minimum pot of AED 150,000 with any other winners.

If you match 4 out of 6 numbers, then you will share the minimum pot of AED 15,000 with any other winners.

You will need to provide clear proof of identity when processing a withdrawal request on our system. For a quick approval process, please provide the following documents and information:
1.  National Identity Document (Passport)
2.  Residence Identity Document (e.g., Emirates Identity Card for the UAE)
3.  Banking Details (Account Number/IBAN/IFSC Code/SWIFT Code), as per the requirements of the beneficiary country

Please note that the name on your ID must match the name we hold on your Account.

Note: the minimum withdrawal request is for AED 200.

The FAST5 Grand Prize (Match 5) will be divided equally between all players winning in that prize category.

If you match 5 out of 5 numbers, then you will share the minimum pot of AED 7,500,000 with any other winners, which will be paid out at the rate of AED 25,000 per month for 25 years, or the equivalent share thereof.

You can view your previously selected signs or winnings on or mobile app.

Currently, participation is only open for participants outside the UAE.

Please check your username and password and try again.

Should the problem persist, please initiate the ‘Forgot Password’ procedure and follow the relevant instructions.

The system allows you five (5) attempts to enter the correct password, following which your account will be locked.  

Once your account is locked, you’ll need to contact the Customer Service Centre to have your account unlocked. You can send an email to [email protected], or call us on 800 77-777-777 in the UAE or +971 4 356 2424 for all other locations.

You can still purchase the Emirates Draw product through our website www.emiratesdraw.com.

Unless you receive a purchase confirmation from Emirates Draw, by email or an in-application message, then the transaction has not been completed.

You can double-check by going on to the website or mobile app and checking the ‘Active Orders’ section.

If you need any further help, please call our Customer Service Centre on 800 77-777-777 in the UAE or +971 4 356 2424 for all other locations, and the team will be able to assist you further.

Yes. You can purchase products and enter the raffle and draw from our website www.emiratesdraw.com.

Visit www.emiratesdraw.com or the mobile app, select the ‘Forgot Password’ option and follow the relevant instructions.

If you would like to nominate any charitable organisations, please email us on [email protected] and we will review it alongside other nominations.

Emirates Draw supports good causes through several recognised charity and environmental related organisations in the UAE.